The new Leave feature represents a significant step backwards in usability. Previously, it was already challenging that staff members were unable to edit or delete their own availability. With the latest update, the process has become even more confusing for staff and unnecessarily complicated for managers who are responsible for maintaining accurate rosters.

Displaying availability in green on the roster is counterproductive. Managers do not need to see when staff can work — they need clear visibility of when staff cannot work. Highlighting availability instead of unavailability makes the roster harder to interpret and increases the risk of scheduling errors.

The terminology used in the update is also problematic. “Unavailability for casuals” is unclear, and the restriction of only five consecutive days of unavailability does not reflect real operational needs. Requiring staff to use “Temporary Availability” to indicate unavailability is confusing and inconsistent with standard industry language. Staff do not say, “I need to update my temporary availability.” They say, “I need to put in unavailability for the weekend.”

Overall, the language and workflow in this update do not align with how staff and managers actually communicate or operate, and the changes have made the system less intuitive and more time‑consuming to use.