Our company is looking to move away from WhatsApp and start using Tanda Chat however what I am noticing whilst testing is that the mobile app (Android & iOS) more often than not does not generate a system notification to alert users that a message has been received. Even the orange dot that appears over the Comms button in the app does not always trigger to show there are unread chat messages. I have reached out to Tanda and all settings on the platform/app/device are all set correctly so notifications should work. I suggested to Tanda support that I could post a query on here to help gather feedback from other organisations as Tanda are unaware of these issues and it would definitely be helpful to know if this is a bigger problem they need made aware of.

If your organisation uses chat and also has issues can you upvote this and/or leave a comment as this will help escalate the issue. Thanks.