Shift swap feature is currently restricted to staff being on the same team during a given week. This is problematic for organizations that have staff working across multiple teams, such as in care systems, where staff may be qualified for multiple teams but not assigned to a shift for the entire week on each team.

In these scenarios, staff are unable to swap shifts even if they are both qualified for a shift on a different team, as the system requires them to be on the same team for that week. The workaround is to use the shift replacement system, which involves multiple rounds of approval, making the process inefficient.

• Allow staff to swap shifts across teams, even if they are assigned to different teams during that week, as long as they are within their primary team