C
Christopher Doo
## Summary
Introduce a manager delegation feature that allows managers to assign another manager to temporarily cover their responsibilities when they are unavailable, such as during holidays or extended leave.
This feature would provide a clear way to delegate oversight of direct reports and ensure team requests, approvals, and operational tasks continue without disruption.
## Problem
Currently, when a General Manager or Manager is away on leave, there is no simple way to temporarily transfer their responsibilities to another manager.
This can result in:
  • Delays in approving requests.
  • Missed actions requiring manager approval.
  • Other managers needing to be manually updated or given access.
  • A lack of clarity around who is responsible for supporting the team while the manager is unavailable.
Businesses with multiple managers or locations need a simple way to maintain operational continuity without permanently changing reporting structures or team ownership.
## Proposed Solution
Introduce a
Manager Delegation
feature that allows managers to nominate another manager to cover their responsibilities for a specified period.
This could be implemented through:
  • A delegation option within the person's profile.
  • A prompt within the app when a user identified as a GM or Manager applies for leave or marks themselves as unavailable.
  • A setup flow asking the manager who should cover their direct reports during their absence.
The delegation setup could include:
  • The manager selecting a delegate from available managers.
  • A start and end date for the delegation period.
  • The option to delegate all direct reports or selected teams.
  • A clear indication that the delegation is temporary and does not change the permanent reporting structure.
Delegated managers would be able to:
  • View and support the delegated teams.
  • Approve requests on behalf of the absent manager.
  • Manage relevant team actions during the delegation period.
  • Access roster and operational information required to support the team.
Delegated managers would not:
  • Become the permanent manager of the team.
  • Change the official organisational structure.
  • Receive ongoing manager responsibilities after the delegation period ends.
## Benefits
  • Ensures business continuity when managers are unavailable.
  • Reduces delays in approvals and team actions.
  • Provides a clear ownership process during manager leave.
  • Removes the need for temporary manual permission changes.
  • Improves support for multi-location businesses with shared management structures.
  • Creates a better employee experience by ensuring requests are actioned promptly.
## Use Case
A General Manager is going on a two-week holiday and has several department managers reporting into them. Before leaving, the GM selects another manager as their delegate for the duration of their absence.
During this period, the delegated manager can approve requests, oversee team activity, and support the GM's direct reports. Once the holiday period ends, the delegation automatically expires and the original reporting structure remains unchanged.