SMS Notifications in Hire

You can now

text candidates at all key points in the hiring process

, rather than relying on email alone, and view each text sent to the candidate within their application. This expands on the text message notifications previously introduced for stage progressions.

You can send texts for:

Stage changes
, set up per stage, so you might text people when they’re shortlisted but stick to email for a rejection
Forms
to complete, and their deadline reminders
Availability
requests
Interviews
booked and cancelled
Parental consent
, both to the candidate and to their parent
Qualification
upload requests
Offer letters
, and offers withdrawn

The text option sits next to where the email notification is configured for each. Stages, forms, availability requests and parental consent templates each have their own, while interviews, qualifications and offers are under

Hire

Settings

Notifications

Viewing calls and texts

The Phone calls tab on each application is also now named

Calls and texts

. Every text a candidate receives shows here alongside your logged phone calls, in a thread like a chat.

Notes:

If a candidate has applications for multiple jobs, they will all appear under the same log in the
Calls and texts
tab. Texts and calls from other applications will be greyed out and labelled with the job they came from.
Texts sent before 28 October will not show.
SMS notifications are currently only available for Australian organisations with SMS turned on under Settings > Feature management > Add-ons.
If a step is set to text only and the candidate has no mobile number, they will be emailed instead so nobody misses a form or request.